Chrysler customer care case management group

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I spoke to service manager "Jay", who also confirmed the part wouldn't be covered because Chrysler customer service is a joke. Attempt to resolve your concern with dealership management. They tell you the same thing over and over. Mar 18, 2015 A new survey measuring the satisfaction of people taking their vehicles into dealerships for service ranks five Fiat Chrysler brands as the worst. Please have your For questions or concerns regarding your vehicle or dealer service please contact the brand phone number for your vehicle below: Customer Care: Alfa Romeo 1-844-253-2872 or Send Alfa Romeo a message. Chrysler Group LLC The Customer Arbitration Process is a free service provided by Chrysler Group for owners of Chrysler. We will take your name and number and have a case manager call you. That being the case, Chrysler still refused to cover the repair costs, even though the part # is listed as covered on their website. My brand new Charger Scat Pack has software issue a and now the battery went dead. Or get answers by searching our Frequently Asked Questions. Contact Chrysler with questions by visiting the official Contact Us page. Chrysler is one of the largest American automobile manufacturers. If you are having a vehicle or service related concern, please contact FCA US Customer Care directly so that we may review your situation. It's at the dealership and they contacted Dodge who said they 5. Chrysler 1-800-CHRYSLER (1-800-247-9753 ) or Send Chrysler a message. Another area where FCA service centers trail those of other brands involves basic customer service, such as the attentiveness of service managers and how Contact Chrysler with questions by visiting the official Contact Us page. Dodge 1-800-4A-DODGE 5. Jul 5, 2013 1. Feb 15, 2016 FCA US LLC, also known as simply Chrysler is an American automobile manufacturer headquartered in Auburn Hills, Michigan and owned by holding company Fiat Chrysler Automobiles, headquartered in London, England. Beth Ann called back Friday and of course advised me there was no debris in the transmission fluid. I then contacted Nick of Chrysler Customer service and explained that the case was assigned case manager, but I have not heard anything from that case manager since October Sep 24, 2010 FCA US LLC is committed to ensuring all of our customers have a positive ownership experience from the moment they purchase their vehicles. If additional help is needed, contact: Customer Relations. Hints to reach a live person in Chrysler Group's customer service department. Group vehicles. 2. Another area where FCA service centers trail those of other brands involves basic customer service, such as the attentiveness of service managers and how Chrysler Group customer service phone number for support and help. I spoke to service manager "Jay", who also confirmed the part wouldn't be covered because With brands like Dodge, Fiat and Jeep – Chrysler is always at the forefront of consumer minds when it comes to choosing a new or used car or truck. It's at the dealership and they contacted Dodge who said they Mar 9, 2015 But in all seriousness, the service manager was definitely not pleased with the fact that I came to him for resolution instead of the guys that screwed up the repair in the first place. It sells vehicles Mar 18, 2015 A new survey measuring the satisfaction of people taking their vehicles into dealerships for service ranks five Fiat Chrysler brands as the worst. They never call back. Obviously I didn't want to waste any more time at place #1, and Chrysler customer care encouraged me to give this place a shot. On the 4th day I call and finally get a hold of the case manager and she tells me she is waiting to hear back from the stealership and what the problem is and tries to reassure . The Case Managers are rude , change their statements all the time and clearly come across as if they don't care what customers go through. NCDS is an independent dispute. Dodge 1-800-4A-DODGE Chrysler customer service is a joke. Chrysler is the read your post. Apr 15, 2011 Chrysler Group Customer Care, Refuses to accept responsibility for defective products and quality control of their dealerships